Information We Collect

When you interact with our financial education platform, we gather different types of information. Some you provide directly, others we collect automatically as you use our services.

Personal Information You Provide

• Name and contact details (email, phone number) when you register for courses or request information
• Payment information processed through secure third-party providers when you enroll in paid programs
• Educational background and learning goals you share during registration
• Communication content when you email us or fill out contact forms
• Professional information if you're seeking career development through our courses

Automatically Collected Data

Our website collects technical information to improve your experience and understand how people use our platform:

• Browser type, device information, and operating system details
• IP address and approximate geographic location (city level only)
• Pages viewed, time spent on each page, and navigation patterns
• Referral sources that brought you to our website
• Course progress and completion data for enrolled students

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to delivering quality financial education.

We analyze aggregated user data to understand which topics resonate most with students and where people struggle. This helps us create better educational content, but it doesn't involve examining individual student behavior in ways you'd find intrusive.

Data Sharing and Third Parties

Running an online education platform requires working with other companies. We're selective about who we share data with and limit sharing to what's necessary.

Service Providers We Work With

• Payment processors who handle transactions securely (your full card details never touch our servers)
• Email service providers who help us send course updates and communications
• Cloud hosting services that keep our platform running reliably
• Analytics tools that help us understand website usage patterns
• Customer support software to manage and respond to your questions efficiently

When Law Requires Disclosure

Sometimes we have to share information because the law requires it. This includes responding to valid legal requests from Thai authorities, protecting against fraud, or enforcing our terms of service. We'll notify you about such requests unless legally prohibited from doing so.

Your Rights Under Thailand PDPA

Thailand's data protection law gives you significant control over your personal information. Here's what you can do:

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide it in a commonly used electronic format within 30 days. This includes enrollment records, course progress, and communication history.

Correction and Updates

Found a mistake in your profile? You can update most information directly through your student dashboard. For data you can't change yourself, email us and we'll make corrections within 15 days.

Deletion Requests

You can ask us to delete your account and associated data. We'll comply unless we need to keep certain information for legal or legitimate business reasons (like tax records or preventing fraud). Even after deletion, some data may remain in backup systems for up to 90 days before permanent removal.

Objection and Restriction

Don't want to receive marketing emails? Unsubscribe anytime using the link at the bottom of our messages. You can also object to certain types of data processing while still using our services, though this might limit some features.

Data Security Measures

We take security seriously because your trust matters. Our approach combines technical safeguards with organizational policies.

Technical Protection

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive personal information in our databases
• Regular security audits and vulnerability assessments
• Multi-factor authentication for staff accessing student data
• Automated backup systems with encrypted off-site storage

Organizational Safeguards

Only employees who need access to perform their jobs can view student data. We train our team regularly on privacy practices and data handling procedures. Everyone who works with personal information signs confidentiality agreements.

Despite our precautions, no system is completely secure. If we discover a data breach affecting your information, we'll notify you within 72 hours as required by PDPA and explain what happened and what we're doing about it.

Data Retention Periods

We don't keep your information forever. Different types of data have different retention schedules based on legal requirements and practical needs.

After these periods expire, we either delete your data or anonymize it so it can't be linked back to you. Anonymized data might be kept longer for statistical analysis and improving our courses.

International Data Transfers

Most of your data stays within Thailand, but some service providers we use operate servers in other countries. When we transfer data internationally, we ensure adequate protection through standard contractual clauses approved by data protection authorities.

For example, our email service provider stores some data in Singapore, which has data protection laws considered adequate by international standards. Cloud backup services may store encrypted copies in multiple geographic locations for redundancy.

You have the right to know about these transfers and object if you have concerns. We'll work with you to find solutions that protect your privacy while still allowing us to deliver quality educational services.

Cookies and Tracking Technologies

Our website uses cookies to remember your preferences and understand how people use our platform. Some cookies are essential for the site to work, while others help us improve your experience.

Types of Cookies We Use

• Essential cookies that remember your login status and keep your session secure
• Preference cookies that save your language choice and interface settings
• Analytics cookies that show us which pages are most popular and where people encounter problems
• Performance cookies that help us optimize loading times and technical performance

You can control cookies through your browser settings. Blocking certain cookies might affect how well the site works. For example, you'll need to log in more frequently if you block session cookies.

Children's Privacy

Our courses focus on adult financial education. We don't knowingly collect information from anyone under 18 without parental consent. If a parent or guardian discovers their child has provided personal information without permission, please contact us immediately and we'll delete it.

For students aged 15-18 interested in our programs, we require verifiable parental consent before enrollment. This protects young learners while still making financial education accessible.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our website for at least 30 days.

The "Effective Date" at the top shows when the current version took effect. We keep archived versions of previous policies available on request, so you can see what changed over time.

Continuing to use our services after policy changes means you accept the updated terms. If you disagree with changes, you can close your account before they take effect.